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Returns & Refunds Policy
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of delivery. In order for a return to be accepted customers must contact ecarts.co and obtain a RMA (Return Merchandise Authorization) number within 30 days of the date of delivery of the product. Customers then have an additional 10 days from the date the RMA number is provided to ship the product(s) back to ecarts.co. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return within 30 days from the date of delivery. The conditions for a return related to a fulfillment error is subject to the same processes and rules as described above for a return of a defective product. Items which are not defective and for which orders have been properly fulfilled by ecarts.co are generally not accepted for return. Product replacements or refunds will be made at the discretion of ecarts.co on a case by case basis.
Exclusions:
Software - Returns are generally not accepted on software and items which contain software.